Refund policy

Returns of The Gloria

All made to order products are non-refundable, unless they are faulty or damaged on arrival. If we agree to a return, the customer will cover the associated costs for the safe return. This includes insurance and original packaging the product arrived in.

If a product arrives broken, we will offer a refund and pay it once we have the item back. Coldharbour Lights will organise a safe return delivery in this unlikely case. We will also organise a replacement as a matter of priority